AI as a Service

Access to advanced AI tools —
even without the infrastructure

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What is AI as a Service (AIaaS) in a BPO model?

AI as a Service (AIaaS) in BPO refers to cloud-based AI solutions that help businesses enhance customer support, automate processes, and improve decision-making without requiring in-house AI development. These wide-ranging solutions include technology like chatbots, predictive analytics, AI-driven automation, and intelligent call routing.

AIaaS allows businesses of all sizes to access the new and advanced AI tools and models that have revolutionized the contact center industry — like data analytics, customer support, process automation, and more — all without the need to shell out for costly infrastructure.

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Get in touch with us today to discover what ROI CX Solutions can do for your business.

Just a few of our satisfied clients

You're in good company when you partner with ROI CX Solutions.

DIY AI is harder than it looks

AI tools provide immense advantages for contact centers, but there are many obstacles to overcome when attempting to integrate these solutions by yourself:

  • High operational costs: The monetary investment, both to staff a customer service team and the tech necessary to support AI tools can be prohibitively expensive for many smaller businesses to afford in-house.
  • Inconsistent customer experience: It can be hard to balance the ongoing need to provide quality, consistent customer service with the introduction of advanced tools.
  • Difficulty scaling customer support: Even before bringing in AI tools, in-house call centers are difficult to effectively scale accordingly for seasonal spikes in demand.

Our AIaaS Solutions & Capabilities

Leverage ROI’s infrastructure, tech, and workforce with our expert AIaaS solutions. Through 24/7 AI-powered chatbots and virtual assistants, your customers can enjoy round-the-clock support. Make smarter business decisions from the insights provided by predictive analytics, and fully streamline your business processes with advanced automation solutions. We can even help you develop a customized AI model of your own, customized to meet the precise needs of your business.

Save Time, Increase Efficiency, and Grow Revenue

By using an AIaaS outsourcing model with ROI CX Solutions, businesses like yours can obtain cost-effective AI implementation while still enjoying the scalability that outsourcing provides. Our AI-powered tools provide a greatly boosted operational efficiency, saving your business time and money by doing things the smart way.

What’s more, the insights you gain from robust AI-powered analytics and data provide the info you need to personalize customer interactions in a way that enhances engagement and improves the customer experience. All of this is wrapped in a neat bow with AI-driven safeguards like fraud detection and regulatory compliance solutions that keep you and your customers safe and secure.

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Industries we serve

Ecommerce

Do you run an online business? ROI CX Solutions can help with your customer inquiries, including order processing.

Healthcare

We take every precaution to make certain that your sensitive patient information is handled securely, and appointments are scheduled accurately.

Insurance

We handle your incoming insurance services, from general policy inquiries to claims processing.

Legal

Our team can provide support to your legal firm, helming your client communications and offering support for your case management.

Retail

We provide your brick-and-mortar or online retail business with strong customer support services, ready to answer your customer inquiries.

Utilities

Utilities inquiries are often urgent, so we make certain that your customers get help when they need it.

And many more...

Related services

Call Center Outsourcing

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BPO & Business Support

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After-Hours & Overflow Support

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Customer Service & Support

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AI & Technology Services

Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.