Insurance BPO Services

Yes. ROI CX Solutions strictly adheres to all major compliance standards, including (but not limited to) HIPAA, PCI DSS, and other major regulatory frameworks that deal with the transfer and communication of insurance data.

Absolutely. ROI’s technical teams collaborate with your business to provide a seamless integration with your important systems, including CRM, claims, and policy management platforms. We can even work with you to integrate with legacy systems.

Yes. Each of our agents undergoes extensive training in all relevant industry-specific terminology, processes, and the best practices of communicating with insurance customers.

Yes. ROI provides scalable support for seasonal spikes in call volume, such as open enrollment and unforeseen events like disaster responses, allowing you to meet customer demand without the quality suffering.

Yes. ROI provides multilingual support, giving your customers a high-quality, seamless experience, regardless of their preferred language.

Definitely. Outsourcing allows for growth and expansion for smaller companies, greatly expanding the capacity of their service, without the added costs of overhead, recruiting, training, and other expenses holding them back.