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Cross-Selling &
Upselling Services

Technology-informed cross-sells and upsells centered on customer needs

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Our cross-selling and upselling services

Tap into new revenue streams and improve customer satisfaction in every interaction with our cross-selling and upselling services. Cross-selling is a technique where our trained sellers offer to add a related item or integrated service alongside the one already being sold, while upselling entails offering an upgraded version of the initial item. Our skilled agents utilize technology and data-driven insights to accomplish both cross-selling and upselling, using ethical methods that keep your customers’ needs in mind. We aim to improve their satisfaction while boosting your sales — without extra costs. You can trust the ROI CX Solutions commitment to the highest ethical standards in our upselling and cross-selling strategies.

Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.

Just a few of our satisfied clients

You're in good company when you partner with ROI CX Solutions.

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You are leaving money on the table

For companies relying on sales, every missed opportunity costs the organization valuable revenue. While the common impulse here is to simply focus on selling more products to more people, there are better ways to boost revenue that don’t require extra costs or new products, like upselling and cross-selling.

Even then, many companies fail to do so in a way that is ethical and promotes a positive customer experience. Though the bottom line is important, focusing on it to the exclusion of the customer’s needs and best interests is not only contemptible behavior, but will also harm sales and brand reputation in the long run.

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Agents who are trained to provide a superior experience

At ROI CX Solutions, we provide you with dedicated agents who are thoroughly trained in established upselling and cross-selling methods to help you improve your sales and increase customer loyalty. Our strategies help to boost revenue and sales for your company while maximizing the potential of each customer call. We equip our agents with the training, technology, and analytical tools necessary to provide valuable, personalized product and service recommendations, add-ons, upgrades, and pairings. Customers receiving tailored product suggestions will feel understood and cared for, enjoying a better customer experience.

Increase sales by up to 40% with no additional cost

With these techniques, our clients see an impressive 40% increase in sales per call on average without adding extra operational costs. Cross-selling and upselling call center services don’t just drive revenue but also build loyalty and increase lifetime value with each interaction.

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Key services we provide

Upgrade upselling

Asking customers if they’d like to purchase the more luxurious or premium version of the item they asked for.

Volume upselling

Encouraging customers to buy more of the product they’re purchasing for a discounted price.

Value-added services

Offering features to improve a customer’s experience with the product, such as customization or exclusive content.
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Product bundling

Providing customers with the option to buy other products with their purchase that will enhance the product, such as a phone case with a new iPhone, often for a discounted price.

Add-on services

Offering the option to provide additional services to complement the product being purchased, such as an extended warranty, extra storage space, or overseas roaming with a new iPhone.

Personalized recommendations

Using previous purchase data to suggest similar or related products to what a customer is buying.

Cross-industry cross-selling

Offered when a company partners with a brand in another industry to offer complementary products or services, such as a gym offering protein starter packs from a local nutrition company when someone signs up for a membership.

The ROI CX approach to quality assurance

ROI is committed to a high level of quality. Robust quality assurance processes and top-of-the-line tech pair together for excellent results brought to you by a dedicated team of experts. The ROI process is guided by strict compliance with industry regulations and best practices, and improved upon regularly by continuous performance optimizations and trainings.

Industries we serve

Ecommerce

Do you run an online business? ROI CX Solutions can help with your customer inquiries, including order processing.

Healthcare

We take every precaution to make certain that your sensitive patient information is handled securely, and appointments are scheduled accurately.

Insurance

We handle your incoming insurance services, from general policy inquiries to claims processing.

Legal

Our team can provide support to your legal firm, helming your client communications and offering support for your case management.

Retail

We provide your brick-and-mortar or online retail business with strong customer support services, ready to answer your customer inquiries.

Utilities

Utilities inquiries are often urgent, so we make certain that your customers get help when they need it.

And many more...

Related services

Inbound Contact Center Solutions

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Surveys

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Appointments & Reservations

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Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.

Other services we offer

Call center outsourcing

Make better use of your funds and outsource your call center operations to a trusted partner who can provide a more consistent level of customer service.

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CX Management

Improve your customer experience by outsourcing your CX management to improve the overall customer experience from start to end.

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Lead qualification call center services

Continue your company's growth and promote additional revenue through an effective lead-qualification campaign.

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