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24/7 Property Management
Call Center Services

Expanded service capability with attentive comprehensive support around the clock

Provide the expert level of care on the timeline tenants expect. Improve tenant experience from inquiry to maintenance to move-out by partnering with a fully staffed, flexible, tech-driven BPO.

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What is a property management call center?

Property managers wear many hats, juggling the oversight of maintenance tickets, tenant requests, and potential renter inquiries in their daily operations, all while tending to their regular administrative and business tasks. An outsourced property management call center is a professional service that answers and responds to requests on behalf of the managers. Call center agents and web support are available 24 hours a day, seven days a week, allowing current and potential renters to receive the help they seek when they need it. Property management call centers efficiently track and manage issues from beginning to close, streamlining operations and boosting satisfaction via sophisticated self-service and personalized support.

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Advanced technology integration

Vastly improve customer interactions with cutting-edge tools

24/7 availability

Your customers have full access to tenant support, day or night

Multichannel Support

Meet your customers where they are, using the channels they prefer to use

Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.

We understand the challenges of property management

Alone, any internal team can quickly become overwhelmed by the sheer amount of work required to manage a property. Call, email, and chat queues stack up, leading to missed calls, slow response times, employee burnout, large administrative workloads, and leasing and vacancy management delays. Service is limited to regular business hours, so after-hours emergencies lack the immediate attention they require. The lowered service quality impacts the property’s reputation and potential reach. As a result, your business faces high potential revenue loss as tenants fail to receive timely and professional assistance.

High customer call volumes

Urgent inquiries

Emergency calls

Maintenance requests

Just a few of our satisfied clients

You're in good company when you partner with ROI CX Solutions.

Property management BPO solutions tailored to you

ROI CX Solutions helps your business meaningfully engage with all parties, improving operational efficiency and tenant satisfaction. Our targeted strategies, sophisticated technology, and dedicated agents provide 24/7 tenant support.

24/7 Tenant Support

Maintenance Requests

Leasing Inquiry Management

Rent Collection Support

Resident Onboarding & Move-In Coordination

Vacancy & Listing Support

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Benefits of ROI CX property management services

Partnering with ROI CX ensures nothing slips through the cracks of property management. Our expert teams reduce workloads, empower staff, and organize maintenance coordination, helping your business achieve sustainable long-term results.

Greater Efficiency

We ensure the professional management of phone calls, chats, emails, and social media requests and accurately route requests to contractors or internal teams.

24/7 Availability

ROI handles urgent issues while escalating critical cases to on-call staff. Tenants can rest assured knowing your team will answer their calls every time.

Cost Savings

Lower overhead costs while enjoying more leasing opportunities as our prompt lead follow-ups convert more inquiries into signed leases and happy tenant relationships.

Our services

ROI’s full contact center solutions ensure tenants receive the best service possible while streamlining operations and maximizing efficiency.

Appointment setting services

After-hours and overflow support

Virtual call center solutions

Billing & payment support

Lead qualification

Workforce management

two co-workers at a desk looking at a computer screen

Why ROI CX?

ROI CX Solutions leverages the best of artificial intelligence with irreplaceable human emotional intelligence to effectively engage customers with your business, boosting satisfaction, retention rates, and revenue. When you partner with ROI CX, you access professional support from a hand-selected pool of agents with industry experience and a mindset of continuous, data-driven improvement. 

Streamline operations by letting us own your contact center support, guiding potential and current customers through the entire customer experience, from appointment setting to touring, signing, and daily issue resolution.

                   

ROI CX supports property managers like you

ROI CX rapidly implemented a comprehensive strategy to restore service for this property management leader whose call center was incapacitated by a flood. ROI deployed a 30-agent team in a week, integrating with existing technology and developing custom scripts for consistent service and elevated service standards.

Read the Full Case Study

FAQs about property management call centers

How does a property management call center help with maintenance requests?

Our agents log, prioritize, and escalate maintenance issues to the appropriate vendor or on-call property staff.

Can your call center handle emergency property calls?

Yes! We provide 24/7 emergency support, ensuring urgent matters are addressed immediately.

How do you handle leasing inquiries?

Our team pre-screens potential tenants, answers leasing questions, and schedules property tours for landlords and property managers.

Is your service available for small property managers?

Absolutely! We work with independent landlords, property management firms, and large real estate groups.

Tech stack

We utilize a full stack of customer service and support solutions, including:

Reviews

They helped us improve our service to both our residents and prospective residents. Their agents professionally handle our resident maintenance hotline 24/7 and prospective resident leasing. Our maintenance technicians get accurate service orders, which means repairs are completed more efficiently and they do a fantastic job qualifying and scheduling prospective residents.

- Devin

ROI CX Solutions has won over our team, and more importantly, our customers! Our customer satisfaction scores are higher than they’ve ever been, and our customers are sending positive feedback all the time. It has made all of the difference for them.

- Andy

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Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.