Reduce Customer Support Costs Without Sacrificing Quality

Dedicated teams trained to deliver world-class CX at lower costs

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In-House Support Costs Are Rising, But Your Customers Still Expect More

It's gotten more expensive than ever to provide customer support in-house, with the demands of staffing and training, technology costs, and tightened budgets. At the same time, customers are re-evaluating their spending, will therefore be more discerning about where they put their money, and will expect each purchase to be worth the expense. For these and many other reasons, businesses are seeing increased pressure to provide better customer support with fewer resources.

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Hiring and training costs

Staffing, onboarding, and retaining agents in-house eats up a lot of budget, but doesn't provide the flexibility you need when demand changes.

Tech and compliance

Costs for technology, compliance, and infrastructure continue to rise, which stresses the budgets of already struggling businesses.

Cost-cutting without damage

Business decision-makers are faced with immense pressure to lower their expenses, all without sacrificing the quality of the customer experience.

Interested in a Scaling your CX?

Contact us to see how ROI CX Solutions can help you reduce overwhelm and scale support.

Just a few of our satisfied clients

You're in good company when you partner with ROI CX Solutions.

Flexible teams dedicated to your success

ROI CX Solutions allows businesses like yours to lower your overall costs without damaging customer trust. With a wide variety of outsourcing models, from onshore to nearshore to offshore, we provide you with significant cost savings through scalable operations, labor arbitrage, and customized solutions that fit your business goals.

Global talent pool

Reduced total cost of ownership (TCO)

Scalability

Cost transparency

                   

Cutting costs by 84% while scaling up social media coverage

ROI CX Solutions assisted a popular footwear retailer that needed scalable customer care in the wake of a massive increase in social media interactions that were overwhelming their marketing team. ROI provided the protocols, manpower, and specialized training necessary to help the brand expand its coverage of social media interactions by 110%, all while still reducing costs by 84%.

How to cost-effectively scale with ROI CX

Share your support needs

Consult with our representatives to give an accurate picture of your current customer service needs and the challenges you face in the back office. With these and your specific goals for cost reduction and quality, we can get to work.

We build and train a dedicated team

ROI puts together a team model that is tailored to your needs and budget, and begins training agents for your dedicated team.

You launch in 2 to 4 weeks

Using a mix of brand immersion, advanced tools, and our proven processes, we're able to get most teams up and going in under 4 weeks.

Discover cost-effective BPO today!

Get in touch with ROI CX Solutions to see how we can help you reduce costs without sacrificing quality.