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Stay Ahead of Regulations with a Compliant, Secure Contact Center

Nearshore and offshore teams trained in global compliance and data protection standards

Build Your Team

Regulatory risk and data breaches threaten your business growth

Reducing internal and customer turnover is critical to business success, but failing to target the reasons people turn away from your company makes any fix a temporary, inefficient solution. Unsupported teams get overwhelmed by support demand, unable to focus on daily responsibilities or to provide high-quality service to customers they do serve. As a result, customers feel unseen and frustration rises, increasing loss of business and impacting company reputation, which perpetuates negative agent experiences.

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Data security concerns

Customer data can be very sensitive, so it's vital that any time data is handled, it should be done with secure encryption and using a secure infrastructure that follows compliant frameworks.

Ever-changing regulations

Depending on your industry, there are many relevant regulations that you'll need to stay up to date with, and tracking changes to HIPAA, GDPR, PCI, SOC 2, or other regulations can take time and resources away from your in-house team.

Limited visibility & oversight

Without proper monitoring, your business can lack the transparency it needs to remain compliant to regulations.

Protect your business with compliant, secure support

Connect with ROI CX Solutions today to reduce risk, meet regulatory requirements, and protect customer trust.

Just a few of our satisfied clients

You're in good company when you partner with ROI CX Solutions.

Protect your business with secure and compliant support

At ROI CX Solutions, we strive to conduct every customer interaction in strict compliance and within the strongest data security standards. Whether you work in finance, healthcare, or another regulation-heavy industry, ROI provides the customized solutions you need to meet compliance and security standards, reducing your risks and preparing you for future audits.

Custom solutions, compliant with HIPAA, PCI, GDPR, and SOC 2

Secure infrastructure and encryption protocols

Thoroughly trained and compliant agents with continuous monitoring

Interaction history is fully auditable and traceable

                   

How ROI CX Solutions ensures compliance for regulated industries

An event production agency had strict service standards to uphold, which were becoming increasingly difficult to maintain during peak exhibition season (October to December). To help the agency continue to provide excellent service with scalability, ROI CX Solutions brought in a dedicated team of agents under a scalable staffing model, and thoroughly onboarded the new staff with training on the agency’s strict processes, continuous coaching, and monitoring. ROI was able to restore the agency’s service levels to their high standards, even during peak periods.

How to protect compliance with ROI CX Solutions

Share your compliance requirements

Let us know the industry standards that your company is beholden to, and we'll help you develop a secure and compliant solution that is customized to your needs.

We build and train a dedicated team

ROI onboards and trains a dedicated team for your company, thoroughly training agents on compliance protocols and how to securely handle sensitive data.

You launch in just a few weeks

Your program goes live promptly, all with continuing training, transparency, and oversight to ensure everything is run with strict regulatory compliance.

Protect your business with compliant, secure support

Connect with ROI CX Solutions today to reduce risk, meet regulatory requirements, and protect customer trust.