Company News Archives | ROI CX Solutions Mon, 14 Oct 2024 18:51:20 +0000 en-US hourly 1 https://wordpress.org/?v=6.9 Newsweek & Forbes Name ROI CX Solutions Clients as Best Customer Service Brands in 2024 https://dev.roicallcentersolutions.com/blog/best-customer-service-brands/ Mon, 22 Jan 2024 16:49:26 +0000 https://dev.roicallcentersolutions.com/?p=5220 ROI CX Solutions is excited to announce that several of our clients have been recognized for their exceptional customer service in Newsweek’s “America’s Best Customer Service 2024” awards and Forbes’ “Best Customer Service 2024.” “We are thrilled and honored to see our longstanding partners recognized in Newsweek’s Best Customer Service awards,” said Rob Schow, CEO [...]

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ROI CX Solutions is excited to announce that several of our clients have been recognized for their exceptional customer service in Newsweek’s “America’s Best Customer Service 2024” awards and Forbes’ “Best Customer Service 2024.”

“We are thrilled and honored to see our longstanding partners recognized in Newsweek’s Best Customer Service awards,” said Rob Schow, CEO of ROI CX Solutions. “Our teams at ROI CX Solutions are truly exceptional and committed to providing world-class customer service for our partners’ brands every day.

“Seeing our customer-centric clients receive this recognition that they deserve illustrates the importance of customer service in today’s marketplace.”

Newsweek’s Award

Newsweek, together with Statista, recently released their 2024 Best Customer Service list, which recognizes brands across 166 categories that “go above and beyond to make their customers feel special.”

Final results are awarded based on a consumer survey of more than 30,000 U.S. consumers who have made purchases or used services from the evaluated brands within the past three years.

The survey asks respondents to rate retailers and providers on the basis of:

  • Quality of communication
  • Professional competence
  • Range of services
  • Customer focus
  • Accessibility and availability
  • Likelihood of recommendation

Forbes List

Forbes released their list of Best Customer Service Brands based on an online survey of over 4.2 million ratings of more than 3,000 unique brands. The study was done in partnership with data analytics company HundredX.

“Companies make or break brand loyalty through customer service—whether through convenience, speed, positive interactions with employees or quick resolution of problems. Doing it well brings customers back again and again. Forbes’ newest list, Best Customer Service, recognizes the companies that consumers say excel in this area.”

We are honored to see our clients at the top of several categories – powered by our customer success teams!

Our teams at ROI CX Solutions have partnered closely with each of these recognized clients to provide world-class customer service solutions. With decades of customer experience expertise across industries as varied as Education, eCommerce, Medical and Retail, ROI CX Solutions has become a trusted partner for transparent, scalable and, most importantly, successful customer service operations.

Interested in working with ROI CX Solution’s award-winning customer service outsourcing? Connect with an expert from our team today at roicallcentersolutions.com.

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]]> Han Butler Steps Up as New ROI Call Center President https://dev.roicallcentersolutions.com/blog/han-butler-steps-up-as-new-roi-call-center-president/ Thu, 06 Jul 2017 18:21:21 +0000 https://dev.roicallcentersolutions.com/?p=2787 AMERICAN FORK -- ROI Call Center Solutions, a provider of specialized inbound and outbound outsourced customer service, recently announced the selection of Han Butler as its next president. Butler, who previously served as the company’s Vice President of Marketing & Business Development and Chief Revenue Officer, has been with ROI Call Center Solutions for approximately [...]

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]]> AMERICAN FORK — ROI Call Center Solutions, a provider of specialized inbound and outbound outsourced customer service, recently announced the selection of Han Butler as its next president. Butler, who previously served as the company’s Vice President of Marketing & Business Development and Chief Revenue Officer, has been with ROI Call Center Solutions for approximately five years.

Along with years of experience within the company, Butler brings to the position several years of education and training within web development, marketing solutions, and business management sectors. Butler’s role as acting president of ROI Call Centers became official in June, 2017.

“I am pleased to announce the promotion of Han Butler from Chief Revenue Officer to President,” said the CEO and founder of ROI Call Center Solutions, Robert Schow. “During his tenure here, Han has implemented sales initiatives and marketing programs that have helped grow the company revenue significantly.”

While serving as Chief Revenue Officer, Butler was responsible for developing a multi-channel marketing and sales funnel that ultimately increased company lead flow by more than nine times. Butler also increased the average opportunity value by 387% and grew the top line revenue by 867% in just over 36 months. Furthermore, Butler was responsible for exceeding revenue by remarkable percentages every year since 2014.

In his new position as president, Butler will use his passion for working with people on creating value and opportunity to grow the company, improve value-based solutions, and cultivate deeper customer relations from the top down.

“With this new position, Han will be tasked with the continued growth of the business as well as helping ROI Solutions gain improved efficiency and operational excellence,” Schow said.

With over 1,000 employees worldwide, ROI Call Center Solutions strives to help partners provide clients with top-tier services that enhance the overall customer experience. As president, Butler will focus on providing a foundation to achieve one of the company’s primary goals: to help businesses succeed.

“A big thanks to all of our employees and clients across the world that make our company possible and for allowing me to do what I enjoy; working with people, creating new opportunity, creating jobs, and building systems, all while being my adventurous, Lego-building self,” Butler stated.

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