The Difference Between Outsourcing and Business Process Outsourcing
Outsourcing and Business Process Outsourcing (BPO) are sometimes used [...]
Call Center Customer Experience Best Practices in 2020
Today, we are living in what some call the [...]
The Different Types of Call Centers: What Call Centers Can Do for You
Customers are essential for a business. Indeed, it could [...]
How to Set Up a Successful Appointment Generation Campaign
For many businesses, appointment generation (or appointment setting) campaigns [...]
How to Choose Which Call Center to Hire Based On Your Company Needs
More and more businesses are outsourcing support to third-party [...]
Customer Service Best Practices [Infographic]
The primary job function of staff members is to [...]
Outsourcing Customer Service: The Key to Your Successful Business Strategy
It’s a consumer-driven market, with information and multiple products [...]
20 First Call Resolution Strategies That Make a Difference
First call resolution (FCR) is resolving customer needs in [...]
How to Implement First Call Resolution Training [Successfully]
When a customer calls a business and with a [...]
3 Customer Retention Strategies for Small-Medium Businesses
The amazing tools and environment available to entrepreneurs today—which [...]
