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Cultivate Happier Teams & Improve Customer Satisfaction Through Outsourcing

Empower agents to achieve goals and improve CSAT CX with real-time support

Build Your Team

Burnt-out internal teams and unsatisfied customers increase attrition and churn

Reducing internal and customer turnover is critical to business success, but failing to target the reasons people turn away from your company makes any fix a temporary, inefficient solution. Unsupported teams get overwhelmed by support demand, unable to focus on daily responsibilities or to provide high-quality service to customers they do serve. As a result, customers feel unseen and frustration rises, increasing loss of business and impacting company reputation, which perpetuates negative agent experiences.

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High attrition

Costs of replacing your team rise as you look for proper fit while attempting to keep up with service amid recruiting, hiring, and onboarding

Limited scalability

Attrition sets your team back even when you think you’ve hit a good stride, limiting growth potential

Low CSAT and NPS

Business success and reputation suffer as customers share negative experiences

Improve your customer satisfaction & optimize your team today!

Contact us to see how you can achieve measurable improvements in agent and customer satisfaction and retention.

Just a few of our satisfied clients

You're in good company when you partner with ROI CX Solutions.

Improving quality with streamlined support

At ROI CX Solutions, we empower teams to achieve their full potential by equipping them with the tools they need to succeed. We power high-functioning contact centers with advanced tech that enriches workflows, improving experiences for both customers and agents. Seamless, secure integrations ensure efficient issue handling. Enhanced self-service and real-time support engage customers and agents with updated information, reducing queues. As automations handle routine queries and intelligently route customers to appropriate team members, response times shrink and agents can use their skills to handle the most relevant and pressing issues.

Advanced tech solutions

Automated workforce management

Continuous agent coaching

Reduced wait times and higher satisfaction

                   

33% Fewer FTEs Maintain High CSAT Amid Acquisition

This meal replacement company partnered with ROI CX Solutions to correct security risks previous partners introduced to their contact center operations. Inefficient processes, high costs of staffing, and limited skills threatened customer relationships. ROI’s comprehensive strategy included secure technology integrations, a dedicated team, and continuous agent training. Their efforts slashed response times and achieved a CSAT score of 4.29 out of 5.

How ROI CX boosts agent and customer satisfaction

Assess Your Support Needs

Automations handle routine queries and route complex ones to live agents, increasing service capacity.

Streamline Processes

Enhance service quality and customer journeys with automations, live tips, and structured workflows.

Match Strategy to Demand

Personalize service through a combination of AI-powered insights and dedicated human care.

Improve your customer satisfaction & optimize your team today!

Contact us to see how you can achieve measurable improvements in agent and customer satisfaction and retention.