What is customer service & support?

To grow a successful business, it’s essential to have strong customer service and reliable support. Customer service and support allow customers to get information, assistance, and troubleshooting help surrounding a product or service from agents who are knowledgeable about the offering. Quality customer service is instrumental in boosting a brand’s reputation, preventing customer attrition, and driving up overall customer satisfaction. For those reasons, outstanding customer support is often a determining factor in a company’s success.

The benefits of outsourced customer service and support

24/7 customer support

Give your customers round-the-clock access to world-class customer service and support from knowledgeable agents. A prompt, helpful answer to a customer's inquiry, regardless of when they make contact, can make all the difference in their first impression and overall experience.

Reduce burnout

Save your in-house team the time and energy they need to focus on your core offerings. Leverage the expertise and manpower of a dedicated team of customer service agents who act as an extension of your brand.

Cost savings

Without the overhead costs of running customer service in-house, your team can save. At a fraction of the cost of doing it yourself, gain all of the advantages of our tech, infrastructure, and staffing. Our economy of scale allows us to provide your customers with a top-notch experience while still improving your margins.

Improved customer experience

With prompt answers, expert help, and a consistent brand experience, your customers will quickly get the message that their time is valued and their concerns are taken seriously. Boost your brand's reputation and foster loyal relationships for the long haul.

Scalability

As call volumes and customer demand fluctuate throughout the year, your dedicated team at ROI can scale up or down as required, and ramp up capacity during periods of rapid growth. Maintain a high quality of customer service, no matter the season and no matter the volume.

Explore our customer service & support services

Answering Services

Often, customers call in specifically wanting to speak with a knowledgeable human agent. ROI provides 24/7 answering services to make certain that you make a great first impression with prompt, friendly answers for every customer.

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Customer Service Chat Services

Offer more convenience to your customers by providing more options for communication channels. Provide real-time chat support to engage customers right in their browser.

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Customer Service Outsourcing

Spend more time on what matters by outsourcing your customer service operations to ROI CX Solutions.

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Customer Care & Support Services

Strengthen customer relationships through expert care, consistent with your brand, and personalized to each customer's precise needs.

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24/7 Live Chat Support

Give your customers helpful and personable care no matter the time of day. Our agents can provide prompt live chat support, meaning convenient help for your customers at all hours.

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Customer Acquisition & Retention Services

Drive business growth and keep old customers coming back for more with our proactive acquisition and retention strategies.

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How To Develop a Customer Service Strategy That Delivers

A winning customer service strategy not only increases customer satisfaction, but it can also promote brand loyalty and create new business. Read on to learn how you can craft an outstanding customer service strategy.

Learn More

Why outsource customer service & support with ROI?

Through a partnership with ROI CX Solutions, you gain access to one of the industry’s top providers of outsourced customer service. With a dedicated team of knowledgeable agents at your side, acting as a natural extension of your brand, we can work to sustainably enhance your customer experience through a data-driven approach.

Even outside of answering phone calls, your outsourced customer service and support team can provide you and your customers with a wide range of personalized services. Everything from proactively engaging customers and gathering data through crucial market research to nurturing leads to boost conversions.

Customer Service & Support

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