Call Answering & Virtual Reception Services

African American office worker at his desk smiling while talking on his cell phone

Our call answering and virtual reception services

Our call answering services make certain that each call that reaches your business is quickly answered by a real person, no matter the time of day. A dedicated team of agents provides your customers with professional care, taking down important messages, answering any basic inquiries, and appropriately routing calls when necessary. And with virtual reception, we can act as a virtual extension of your in-house team, managing scheduling, call transfers, information gathering, and anything else that a capable receptionist might cover, all without the overhead costs.

Asian Man looking out the window of his office on his cell phone concerned

Missing an important call can impact your business

Missing a call is not only inconvenient for a customer, but it’s also a problem for your business. Whenever current or prospective customers are unable to reach you, it sends the message that their time and concern aren’t valued, a message that is incredibly damaging for your brand’s reputation. Without putting too fine of a point on it, one missed call is all it takes to send business to your competitors.

When you have limited staffing, high volumes of calls, or inquiries after business hours, it’s easy for calls to start slipping through the cracks. When that happens without a reliable answering solution, those missed calls will quickly stack up against you.

2 female call center answering service agents on the phone.

Professional, Always-On Call Answering from ROI CX

ROI CX Solutions provides expert answering services from a professional team of dedicated, highly-trained agents. No matter the day or the time, your customers can receive a warm human greeting, with brand-consistent and helpful support.

A More Connected, Revenue-Boosting Business

By outsourcing your call answering to us, you’ll miss fewer calls and lose fewer leads, resulting in an excellent customer experience. Satisfy your customers with brand-consistent and professional service with much lower overhead costs, giving your in-house team the bandwidth to focus their energy on the value-producing work they do best.

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Key services we provide

24/7 Call Answering Services

Rest easy, knowing that your dedicated call answering team is answering the phone at all times, even during peak hours or in the wee hours of the night.

Basic Inquiries

Troubleshoot and solve your customers' FAQs and common inquiries, freeing up time, focus, and energy for more advanced issues.

Appointment Scheduling

Leave the booking, confirmations, and appointment-setting to us. Our scheduling services integrate directly with your system, allowing us to conveniently manage your calendar and keep your no-shows to a minimum.

African American female call answering employee on her phone

Call Routing & Message Taking

Ensure that every call gets to the appropriate department and team member every time. All of your customers are routed to the right place or have the opportunity to pass along their message.

The ROI CX approach to quality assurance

ROI is committed to a high level of quality. Robust quality assurance processes and top-of-the-line tech pair together for excellent results brought to you by a dedicated team of experts. The ROI process is guided by strict compliance with industry regulations and best practices, and improved upon regularly by continuous performance optimizations and trainings.

Industries we serve

Ecommerce

Do you run an online business? ROI CX Solutions can help with your customer inquiries, including order processing.

Healthcare

We take every precaution to make certain that your sensitive patient information is handled securely, and appointments are scheduled accurately.

Insurance

We handle your incoming insurance services, from general policy inquiries to claims processing.

Legal

Our team can provide support to your legal firm, helming your client communications and offering support for your case management.

Retail

We provide your brick-and-mortar or online retail business with strong customer support services, ready to answer your customer inquiries.

Utilities

Utilities inquiries are often urgent, so we make certain that your customers get help when they need it.

And many more...

Other services we offer

Call center outsourcing

Make better use of your funds and outsource your call center operations to a trusted partner who can provide a more consistent level of customer service.

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Upselling and cross-selling

Improve your customer experience by suggesting and providing additional services and products that are relevant and helpful to your customers.

Learn More

Lead qualification call center services

Continue your company's growth and promote additional revenue through an effective lead-generation campaign.

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Call Answering &
Virtual Reception Services

Free Consultation

Our call answering and virtual reception services

Interested in a free quote?

Just a few of our satisfied clients

Missing an important call can impact your business

Professional, Always-On Call Answering from ROI CX

A More Connected, Revenue-Boosting Business

Key services we provide

24/7 Call Answering Services

Basic Inquiries

Appointment Scheduling

Call Routing & Message Taking

The ROI CX approach to quality assurance

Industries we serve

Ecommerce

Healthcare

Insurance

Legal

Retail

Utilities

Related services

After Hours & Overflow Support

Virtual Call Center

Appointments & Reservations

Interested in a free quote?

Other services we offer

Call center outsourcing

Upselling and cross-selling

Lead qualification call center services